Last updated: October 2026​​

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Trybe Flow Pty Ltd (Trybe Flow) respects your privacy and is committed to handling your personal information responsibly.

 

This Privacy Policy explains what personal information we collect, how we use, store and share it, and how you can access, correct or raise concerns about information we hold.

 

This policy applies to our website, bookings, memberships, classes, workshops, private sessions, studio hire arrangements and related communications.

 

Personal Information We Collect

 

Depending on how you interact with Trybe Flow, we may collect:

• Your name, email address, phone number and other contact details.

• Booking history, attendance records, memberships and class pass information.

• Payment and transaction records.

• Emergency contact details, where provided.

• Health or participation information you voluntarily share with us, such as injuries, pregnancy or other considerations relevant to your participation.

• Enquiries, feedback, survey responses and communication preferences.

• Studio hirer and facilitator contact details, booking records, payment information and relevant insurance documents.

• Photographs or videos taken during classes, workshops or events, where applicable.

• Website usage and technical information collected through cookies and similar technologies.

We aim to collect only the information reasonably necessary to provide our services, operate our business and meet legal obligations.

 

How We Collect Information

 

We may collect information when you:

• Book or attend a class, workshop or private session.

• Purchase a membership, class pass or other service.

• Register or manage an account through Momence.

• Contact us by email, phone, SMS, social media or through our website.

• Share relevant information with a teacher or facilitator before or during a session.

• Subscribe to communications or respond to a survey.

• Enquire about or arrange studio hire.

• Visit our website or interact with our online advertising.

 

Some information is also collected automatically through our website and third-party platforms.

 

You may contact us without identifying yourself where practical and lawful. However, certain information is required to manage bookings, payments and attendance.

 

Health and Participation Information

 

Clients may voluntarily share information about injuries, pregnancy, medical conditions or other considerations relevant to participating in our classes and services.

 

This information is generally provided verbally to Trybe Flow or the relevant teacher or facilitator.

 

We use this information to help support safe participation, discuss suitable modifications or respond to relevant safety concerns.

 

Where reasonably necessary and permitted by law, relevant information may be shared with the teacher or facilitator delivering the service.

 

We do not use health information for unrelated marketing purposes without appropriate consent.

 

We recognise that health information is sensitive and take reasonable steps to handle it appropriately.

 

How We Use Personal Information

 

We use personal information to:

 

• Manage bookings, attendance, memberships, class passes and payments.

• Provide yoga, movement, wellness and related services.

• Send booking confirmations, reminders, timetable changes and important studio updates.

• Respond to enquiries, feedback and complaints.

• Support appropriate participation and studio safety.

• Manage studio hire enquiries and agreements.

• Send promotional emails and SMS messages about classes, workshops, memberships, events and offers where permitted by law.

• Understand and improve our services, website and marketing.

• Maintain business records and meet legal obligations.

 

We use personal information for the purposes for which it was collected or for other purposes permitted by law.

 

Marketing Communications

 

When you register or make a booking through Momence, your contact details may be automatically added to Trybe Flow's email and SMS communication lists.

 

We use these channels to send booking confirmations, class reminders, important studio updates and promotional information about classes, memberships, workshops, events and special offers.

 

We send promotional communications where we have obtained express consent or where consent can lawfully be inferred from your relationship with Trybe Flow.

 

You can opt out of marketing communications at any time by:

• Using the unsubscribe option provided in our promotional emails or SMS messages.

• Emailing sonia@trybeflow.com.au.

• Replying to a Trybe Flow SMS requesting removal from marketing communications.

 

We will honour unsubscribe requests in accordance with applicable Australian law.

 

Opting out of promotional communications does not prevent us from sending necessary booking, payment, membership or service-related notifications.

 

Booking, Website and Payment Platforms

 

Trybe Flow uses third-party platforms to operate its services, including:

• Momence: Bookings, memberships, client management, attendance, email and SMS communications.

• Wix: Website hosting, online forms and website functionality.

• Stripe: Payment processing and transaction management.

• Analytics and advertising tools, including Meta Pixel: Understanding website activity and measuring advertising performance.

 

These providers may collect, store or process personal information as part of delivering their services.

 

Payment card details are processed through our payment providers. Trybe Flow does not independently store complete payment card details.

 

We take reasonable steps to use appropriate service providers and protect personal information in accordance with applicable privacy requirements.

 

Sharing Personal Information

 

We do not sell personal information.

 

We may share relevant information with:

• Booking, payment, website, communication and other service providers.

• Teachers or facilitators delivering services on our behalf, where necessary and permitted.

• Professional advisers, insurers or relevant authorities where appropriate.

• Other parties where you have provided consent or where disclosure is required or permitted by law.

 

We aim to limit sharing to the information reasonably necessary for the relevant purpose.

 

Studio Hire and External Facilitators

 

When an external teacher, facilitator or organisation hires our studio, Trybe Flow may collect information needed to manage the arrangement, including contact details, booking information, payment records and relevant insurance documents.

 

External hirers generally manage their own participant registrations, bookings and personal information.

 

Trybe Flow does not routinely collect personal information about participants attending independently organised studio hire activities.

 

If participant information is provided to Trybe Flow for a legitimate safety, operational or legal reason, we will handle it in accordance with this Privacy Policy.

 

External hirers remain responsible for handling information they collect from their participants in accordance with applicable privacy laws and the Studio Hire Agreement.

 

Photography and Video

 

Photographs and videos may occasionally be taken during classes, workshops and events for Trybe Flow's marketing and promotional purposes, including social media, website content and advertising.

 

Clients who do not wish to be photographed or filmed should inform their teacher or facilitator before the session begins.

 

Trybe Flow will seek permission before publishing identifiable photographs or videos of clients.

 

Permission from a parent or legal guardian is required before using identifiable images of children under 18.

 

Clients may withdraw permission for future use by contacting Trybe Flow in writing. We will take reasonable steps to remove previously published content from channels controlled by Trybe Flow upon request.

 

Further information is available in our Terms & Conditions.

 

Children attending the Studio

 

Trybe Flow provides yoga and movement services to adults and does not offer yoga classes specifically for children under 18.

 

Babies may accompany their mothers to designated Mums & Bubs classes but are not participants in the yoga service.

 

Trybe Flow does not routinely collect personal information about babies attending these classes.

 

We may handle information relating to a child where necessary for safety, an incident, a legal obligation or where a parent or guardian provides it for an appropriate purpose.

 

Identifiable photographs or videos of children will not be published for promotional purposes without parent or legal guardian permission.

 

Cookies and Website Tracking

 

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and measure marketing performance.

 

These technologies may collect information about your browser, device, website visits and interactions with our online content.

 

We may use tools such as Meta Pixel to understand the effectiveness of our advertising.

 

You can manage cookies through your browser settings and any cookie preference controls available on our website.

 

Disabling certain cookies may affect website functionality.

 

Overseas Data Processing and Disclosure

 

Some third-party technology providers used by Trybe Flow may store, access or process personal information outside Australia.

 

Where personal information is disclosed to overseas recipients, we take reasonable steps required by applicable Australian privacy law to protect that information.

 

Where practicable, we will identify the countries in which overseas recipients are likely to be located.

 

Data Security and Retention

 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

 

Information may be held electronically through our business systems and service providers or in other business records where necessary.

 

Access to personal information is limited according to business and operational requirements.

 

We retain information for as long as reasonably necessary to provide services, manage business records, resolve disputes or meet legal obligations.

 

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless retention is required or permitted by law.

 

Access and Correction

 

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

 

Please contact us using the details below.

 

We may need to verify your identity before providing access or making changes.

 

We will respond within a reasonable timeframe and in accordance with applicable privacy laws.

 

Privacy Concerns and Complaints

 

If you have concerns or complaints about how your personal information has been handled, please contact us.

 

We will review the matter, investigate where appropriate and respond within a reasonable timeframe.

 

If you are dissatisfied with our response, you may be able to lodge a complaint with:
Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

 

Changes to this Policy

 

We may update this Privacy Policy to reflect changes to our services, systems or legal obligations.

 

The current version will be published on our website with the date of the latest update.

 

Where appropriate, significant changes affecting how we handle personal information will be communicated.

 

Contact Us

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Trybe Flow Pty Ltd

47 Stuart Highway, Stuart Park, Darwin NT 0820

Email: sonia@trybeflow.com.au

Website: www.trybeflow.com.au